🛒 Ordering
Q: How do I place an order?
A: Simply choose your products, add them to cart, and proceed to checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 12 hours after purchase.
🚚 Shipping
Q: How long does shipping take?
A: Shipping usually takes 7–15 business days depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on most orders.
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email.
📦 Products
Q: Are your products brand new?
A: Yes, all products are brand new and carefully checked before shipping.
Q: Do your products have logos or branding?
A: No, most of our products are minimalist and logo-free.
Q: What materials are used?
A: We source high-quality materials suitable for daily home use.
🔄 Returns
Q: Can I return a product?
A: Yes, we accept returns within 14 days of delivery for unused items.
Q: What if my item is damaged?
A: Please contact us with photos and we will resolve the issue quickly.
💬 Support
Q: How can I contact customer service?
A: You can contact us anytime via email and we will reply within 24–48 hours.